Personalised Customer Interaction for the Configuration of Products and Services in a Supply Chain
نویسندگان
چکیده
Within CAWICOMS a configuration workbench for customisable products and services will be developed which will have the following advantages versus current commercially available configuration technology: It will automate over the Web the skills of salespersons by developing adaptation and personalisation technology for inclusion in Web based configurators. The interaction with the user will be tailored according to his/her skills and needs. CAWICOMS will enable integration and collaboration of distributed Web based configurators, thus supporting suppliers which use customisable products and services of their subsuppliers. The prototype will be demonstrated in two domains: In the configuration of IPVPNs the customer specifies his/her needs regarding a virtual private network. In another application, telecommunication switches (including end-user devices) have to be configured. CAWICOMS will have benefits both for customers (who will be able to better specify their needs and to select the most appropriate solution) and for suppliers (who will get support for their co-operation along the supply chain).
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